Cancel a purchase
Bought something on TravCrew and changed your mind? Ask here within 10 days.
Last updated: 4 November 2026
The short version
- You have 10 calendar days from the purchase to change your mind, without giving a reason.
- You do not need an account: send the request below and you get a request code right away.
- We reply by email or in TravCrew. If you asked in time, we refund what you paid through Lemon Squeezy, who charges the payments.
- Have a subscription? You can also cancel it any time in "Manage", in Premium: it lasts until the end of the period and you are not charged again.
- If you live in another country, your country's consumer rights also apply.
Ask to cancel a purchase
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You can also ask by email: support@travcrew.com
What the law says
In Argentina, anyone who buys online can revoke the purchase within 10 calendar days, without a reason and at no cost (Consumer Protection Law 24,240, article 34, and Civil and Commercial Code, articles 1110 to 1116). Resolution 424/2020 of the Secretariat of Domestic Trade requires this visible "cancellation button", without signing up, and that we give you a request code.
In the European Union and other countries there is also a period to change your mind about an online purchase (in the EU, 14 days), with their own rules for digital services that start right away. See "Refunds and withdrawal" in the Terms.